For home learning resources please visit the 'Children' page and click on the 'Home Learning for pupils self isolating' option.

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Support and help available

Just One Norfolk


Is a really useful website with links to very helpful information for families, including the following. 


Children's emotional health

Finding ways to learn about emotions and feelings will help your children as they grow and develop.

We have lots of information and activities that can help you talk together about this and find healthy ways to cope.


The Healthy Child Programme

Due to the current situation with Coronavirus (COVID-19), we have had to make some changes to the way we work in the community. We want to ensure that the families, children and young people that need our support can still access help.

From 1st October 2020, we have updated the services that the NHS has agreed are essential for families.


Spotting illness in children

It can be tricky to know when your child needs medical care, including who to contact and when.

There is a risk that not getting NHS advice and treatment at the right time could put your children at risk of serious illness.


Money worries & extra support

Coping on a tight budget can be stressful but there is help available for you and your family if you need it.


Parenting support - The Solihull Approach

New online learning to help parents, families, carers and professionals feel more confident when looking after children and young people. Learning is split up into 6 sections:


  • Understanding pregnancy, labour, birth and your baby
  • Understanding your baby
  • Understanding your child
  • Understanding your child with additional needs
  • Understanding your teenager's brain.
  • Understanding your brain (for teenagers only!)


Safer sleep

Sleep is a very important part of a baby’s growth and development. All babies have different sleep patterns and establishing a sleep routine to help them settle and self soothe can be difficult, especially if you are a tired parent. The Safer Sleep section offers simple, up to date advice to help you keep your little ones safe at bedtime and naptime.


All babies cry

Crying is part of a baby’s language. Crying is normal, but can be hard to cope with. Lots of babies don’t cry very much in the first few days after birth so it can feel a shock when the crying increases.


Webinars & online events

These are unusual times for families. No matter your age or circumstance, many of us are facing increased stress or maybe things are cropping up that you don’t know how to deal with. 

This link will provide information of upcoming webinars and online events to find out what additional support is available to you and your family.  

Norfolk Assistance Scheme

For individuals experiencing financial hardship now, there is support already available through the Norfolk Assistance Scheme (NAS), which provides support for food, fuel, clothes and other essential household items.


We are promoting the Norfolk Assistance Scheme by encouraging people to either visit or to call 01603 223392 (option 5) or to visit  or call 0344 800 8020 to access information on how individuals can access the specific support they need.


More information about the Norfolk Assistance Scheme... 

Due to the coronavirus situation we have developed a package of support for anybody in Norfolk who find themselves in crisis.


There are many people in our community who are vulnerable, and even more so during the coronavirus outbreak. If you need help, please be reassured that the Norfolk Assistance Scheme can help you get the support you need. 


Requests for emergency cash or food due to the coronavirus situation should be made by calling 0344 800 8020. We may ask you to provide evidence to support your application such as bank statements, payslips, UC journal entries and any other evidence we think is necessary. Please be patient, as we are experiencing high call volumes. 


Coronavirus emergency support includes:

Urgent help with food, cash or household items

The Norfolk Assistance Scheme can help by providing emergency cash or food due to the coronavirus situation.
The scheme can also help provide essential household items such as white goods and beds. Please note that during any period of self-isolation these items may be delivered over the threshold or on the doorstep.


Urgent help with food provision  

If you have no one to assist you, the Norfolk Assistance Scheme will arrange an initial delivery of food and refer you to your District Help Hub who can arrange for a voluntary organisation to help you with tasks like getting shopping, picking up prescription medication, and dog-walking.


Urgent help with gas and electricity costs

You may be able to get help with fuel costs through the Norfolk Assistance Scheme. Also contact your fuel supplier straight away if you’re behind with payments of your gas or electricity bills. See Citizens Advice for help if you’re on a pre-payment meter, have run out of credit and need gas or electricity urgently.


Am I eligible?

You must be a Norfolk resident aged 16 or over to apply for the Norfolk Assistance Scheme and you’ll be asked a set of questions to check if you’re eligible.

You may be eligible if you:

  • Have been financially affected by Covid-19, including reduced income or redundancy
  • Are on a low income or receive income-related benefits, such as Universal Credit or Employment and Support Allowance
  • Have dependent children
  • Have a disability or mental health problem
  • Are fleeing domestic violence
  • Need help to remain in the community
  • Are part of a planned resettlement scheme


How to apply

If your request for support is not urgent you can apply online. Please visit this webpage  


New emergency data fund open for referrals


For all kinds of reasons people find themselves unable to pay for connectivity, and this can lead to them becoming digitally isolated.


To combat this, we have opened an emergency data bank to help support people to stay connected in times of short-term needs. This allows us to help out people in need of assistance, whilst also gathering some information on some of the deeper issues which result in people being offline. Data for data, you might say!

Kindly funded by the Norwich Good Economy Commission (NGEC), the Emergency Data Fund is being trialled between August and October 2021 for residents of Norwich who are currently without connectivity to the internet. Once referred, a resident will be posted (usually within 24 hours) an EE SIM card with 25GB of data, valid for 30 days. The SIM will be live and the resident can insert this into their own device to use data independently, or with assistance from their referrer or Norwich Digital Inclusion Project.  


Referrals can come from any agency acting on behalf of a Norwich resident, upon completion of very simple referral form, which can be found here - Digital Inclusion and Innovation — Norwich Good Economy Commission. Residents are also able to self-refer.


The eligibility criteria is also very simple. To be eligible, the resident must live in the Norwich City Council boundary area, be unable to afford to access short term data or connectivity, and have access to a device to put the SIM in (to use directly or hotspot).


If you know someone who may benefit from this new service, please make a referral now!


If you need clarification about this scheme, please contact Laura Wigby, Norwich Digital Inclusion Coordinator on 07950 774316,

For more details about the Norwich Good Economy Commission see here -  Norwich Good Economy Commission

Food Parcels


St Stephen's Church are partnering with Soul Church and giving out boxes of food for families who are experiencing financial hardship. 


The parcels will be delivered to Bignold Primary on Mondays for collection on Tuesday from the school office.

If you would like to request a food parcel delivery, please call the main school office (01603 625721) or email by lunchtime on Wednesday for the following week's delivery.


We will need to take note of the number of people in your household so that the food parcel is packed accordingly.


Please also ensure you inform the office of any food allergies in your household.

Norfolk Winter Support Offer

Norfolk County Council, alongside local councils across Norfolk, is aiming to support as many residents as possible this winter to access financial and other support if they are facing hardship.


We know for many people this winter will be challenging for a variety of reasons, and there will be a lot of people who will need help with things like paying the bills and buying food, and many people who have never needed help before.


To make sure people can access help and support where they need it this winter, we have implemented the Norfolk Winter Support Offer and we need your help to make sure we reach as many people as possible.

Where you work with a family or resident in Norfolk, who is currently suffering from hardship and unsure how to pay their bills, keep warm and buy food, we are asking that you help them apply to the support offer. You can do this with them online at using a simple form.


Help is also available to those suffering hardship because they are having to self-isolate or support their child or vulnerable family members to self-isolate.


To help you understand the support that is available, here is a quick summary:


The Norfolk Assistance Scheme (NAS) already provides hardship support to Norfolk residents, and this offer is being extended to reach more people where needed, over the winter period. The offer uses an additional government grant that is primarily aimed at families with children.

Initially the two-week provision includes

  • Morrisons food boxes
  • Additional support with household essentials like nappies, formula milk and cleaning products
  • Paypoint top ups for gas and electricity
  • Daily living allowance for living expenses and household bills where needed.

Week three onwards

  • Support with things like broadband and help to get online
  • Additional support with household items such as washing machines and fridges
  • If further food and essential support is needed after the initial two-week period, then this will be implemented by NAS for as long as is required.

Pink Orange – Ingredients boxes

Some families will already have heard about this offer because they will have been contacted by their allocated worker.

Pink Orange will provide ingredients boxes including recipe guides to targeted families across Norfolk, NAS are able to refer to Pink Orange as part of their wrap around support offer. You just need to make one referral to NAS and they will do the rest.


Free School Meals vouchers

All schools and educational establishments in Norfolk will have received communication about ensuring that all children who are eligible are signed up for free school meals (the means tested pupil premium element and not the universal free school meals that all children in reception to the end of year 3 are entitled to).

Schools are then able to provide a link and code for EdenRed which is the chosen provider of supermarket vouchers to the value of £15 per child per week, for two weeks over Christmas and a Week at February half term - these vouchers can be used at all main UK supermarkets.


If you are working with a family who you think may be eligible for free school meals, who are not currently receiving them, please encourage them to speak to their children’s education provider or support them in that conversation where needed.


Children who are home schooled and may be entitled are to complete the Norfolk Assistance Scheme form and will be supported to access EdenRed by NAS.


Self-isolation support

Some residents are also entitled to a self-isolation support payment of £500. To help someone apply for this, or to find out more please click here


Please make sure that you help us to reach as many families in Norfolk with this offer of support, so that together we can keep Norfolk residents safe, resilient and well this winter.

Norwich Central Mosque Food Bank 

Norwich Central Mosque would like to help those in need and is therefore pleased to announce we will be running a free foodbank every Sunday morning 10.30-12.30 starting this coming Sunday. We will be stocking up on dry goods, long life items and other essentials where possible.


If anyone is unable to attend but needs to use the foodbank please contact us and we will do our best to deliver. 


Please spread the word. Everyone is welcome.


Location: Norwich Central Mosque,

63 Aylsham Road NR3 2HF


For enquiries  contact :

Sirajul islam +44 7908 252246

Kutubur Rahman 07450 287914

Access to cheap or free food


Below is some really useful information on where you can access food, in and around Norwich, if you are facing financial difficulties.


  • ALL Norwich foodbank distribution centres are CLOSED but may still be able to help, so if you have a voucher or voucher code or are struggling to get one, phone 0300 365 1123 and they will do what they can to help.
  • Norwich Homeless Lunches - Food parcels: or 01603 327445 or visit
  • Universal Edit Alternative Foodbank (no voucher required) -
  • People’s Picnic – can deliver baskets of food -
  • SOUL Church can deliver food parcels in Norwich – call 01603 488880
  • Covid19 Mutual Aid Norwich and the hyper-local postcode groups (facebook and What’s app groups)
  • The Living Studio: foodbank for NR2 residents every day except Saturday 12pm – 1pm at Adat Synagogue, Essex Street NR2 2BL in the studio at the back of the building: or email or see
  • Gateway Vineyard are offering delivery of food parcels to vulnerable people (all free). To access this support, please email them at
  • St Francis Church Heartsease can deliver fresh and tinned/packet food for residents on the Heartsease Estate only. Call Rev Janet on 07990 576118.
  • Dawn’s New Horizon offer food parcels for people suffering from domestic abuse and families who have fled abuse: 0844 884 3140 or email
  • ENYP Picnic Project are currently delivering across Norwich. For info or to make referral email: Picnic project delivers a bag of food to individuals and families registered on their database. Food usually includes fresh fruit and veg, bread, pre-packaged meals. (It can vary slightly depending on our food collections).
  • New Routes emergency fund is available to provide financial aid, food aid and mobile phone credit to those with no recourse to public funds, those at risk of destitution due to job loss and delay in universal credit and those who have been dispersed to Norwich without access to their financial asylum support (Aspen card) or 07799 661009 (Whatsapp only)
  • Thorpe Plant Centre are delivering food parcels to vulnerable and isolated people. See their facebook page (Thorpe Plant Centre Norwich) to get in touch with them


Food deliveries (not free food)


  • Bon Deli’s. Pies/quiches. Min oder £20. (Not specialist dietary requirements).01603 951091 / 07967 447517.
  • CJs – Norwich Market. Delivering within 15 km (9 miles) of City Centre. Min order £15. Delivery charge £2 or free if order over £20. 07810 835544.
  • Country Kitchen Food. Freshly prepared traditional meals that can be microwaved. Includes Norwich. 01603 465717.
  • Easters – Fresh fruit and veg boxes £20 and £35. Northumberland Street. 01603 622890 / 760565
  • (The) Flour Pot Catering - Food delivered to freeze or as a hot meal with potato and veg or salad and coleslaw. Free local delivery within 4 miles and a minimum order of £15 or £1 delivery charge. If delivery over 4 miles is then £1 a mile thereafter. Free delivery for customers over 70 has been subsided by donations.For ref Norwich just over 4 miles
  • (P B) George, Butchers. (Not sure if minimum delivery). 01603 625358.
  • Good Wholesome Food Ltd – Freshly cooked traditional hot meal and pudding £6.00 Monday to Friday. Norwich postcode areas NR1 – NR8. 01603 465717.
  • Mike, Debs and Sons – Norwich Market Stall – Due to the current circumstances, they are now offering local deliveries in your area. Market stall is open as usual but for those in need we are here to help for HOME DELIVERIES – please indicate if vulnerable or in isolation for us to prioritise. Please call us on 01603 305841 or message us on Facebook messenger to arrange a delivery. Deliveries of £20 or more are free. Times will be allocated.
  • (The) Oak Tree, Ipswich Road, Norwich. Pub delivery. Menu online. 01603 920280.
  • Stop and Go Shop, Woodgrove Parade, Catton Grove Road 01603 929802 - Raj will deliver locally if he has stock
  • Morrisons Doorstep Deliveries can deliver to vulnerable and elderly members of the community who are unable to access the store. Your order will take 24 hours to process and payment will be taken through a contactless card reader by the delivery driver.